Return & Exchange Policy: Your customer satisfaction is our top priority here at Ensure Medical. We want you to be completely satisfied with your purchase.
You may return new, unopened, unused items sold by EnsureMedical.com within 30 days of delivery for a full refund (excluding shipping charges). Items must be returned in their original product packaging and must be in resablable condition.
Please contact us with the following info.
• The reason for the return
• Your order number
• The item and quantity your returning
You will receive a reply within 2 business days with an RMA (Return Merchandise Authorization) number and the return address. Returns without RMAs will not be accepted. We’ll send you an email once we’ve received your returned item and start processing a refund request or an exchange. Total time is approx. 3 weeks.
* Due to safety and hygiene issues, certain items are non-refundable. Such as, pillows, bath safety products or any product that comes in contact with the skin.
Some of our products are offered with free shipping. So please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Original shipping costs may be waived if exchanging for another item or equal or greater value.
Ensure Medical Supplies 7373 E. Doubletree Ranch RD # 200 Scottsdale, AZ 85258